We’re absolutely delighted that we have been shortlisted for x 4 TELCA 2020 Awards this year.
Our recent post took a look at each category we’ve been nominated for and more details around the ceremony itself. The TELCA 2020 awards will take place on December 11th through a livestreamed event with a total of 41 businesses shortlisted across ten different awards.
Our next series of posts will outline the categories individually!
In the second of our four-part series for the TELCA Awards, this post will take a look at our nomination for Best Customer Service. This nomination certainly carries a lot of pride, it has been a very difficult year, and to be recognized for delivering the same outstanding customer service we pride ourselves is definitely rewarding!
The best customer service award focusses on all the solutions that nominees put forward to keep customers informed and happy – it isn’t just about being nice or keeping to SLA’s, but also about the steps we take to ensure they’re receiving the highest quality service plus confidence that our advice is trustworthy. We know that our customers are at the heart of our business and we strive to ensure each customer feels valued. 2020 has been a challenging year for everyone in the country, and we took this an opportunity to look at our own internal processes, making improvements to reinforce our customer service approach, building on the positivity that our customers have come to expect.
This nomination doesn’t mean we should be content with our current systems and policies.
We will always look for ways to improve and adapt, and as head into the New Year we look forward to delivering the best in customer service.
